For B2B teams answering 10 to 50+ tickets a day
Keep every customer. Answer every ticket in minutes.
Every Slack and email message becomes a tracked ticket, every reply is drafted from your own docs, and no customer waits. World-class support, without a bigger team.
Slack Connectand Gmail· Start with either, or both.
Sound familiar?
Slow answers quietly cost you customers
Once tickets reach a few dozen a day, things slip. A customer who waits a day for a simple answer starts looking around.
Today
- Questions get buried in busy Slack threads and shared inboxes
- Customers wait hours for a simple answer
- The same questions, answered by hand, every day
- Nobody is sure who is handling what
- You learn a customer was unhappy when they cancel
With Scaled Support
- Every message becomes a ticket with an owner
- A reply is drafted before anyone opens the ticket
- Repeat questions answer themselves, once you allow it
- Each ticket has a team, an owner and a reply-by time
- You see response times per team, person and customer
How it works
From question to answer, without the chaos
Your customers change nothing. They keep writing where they already do, and your team gets a calm, ordered queue.
- 1
Every message becomes a ticket
Customers keep writing where they already do: your shared Slack channels and your support email. Each question lands in one inbox with a priority, a team, an owner and a reply-by time. Nothing gets buried in a thread.
- 2
A reply is drafted from your docs
Scaled Support learns from your help center, docs and website, and writes the answer before your team opens the ticket. Every draft shows the facts it used, so checking it takes seconds.
- 3
You approve it, or it answers alone
At first every reply waits for a person: send it, edit it or reject it. Once you trust it, let it answer by itself for the customers and topics you pick. Your biggest accounts can stay hand-checked.
- 4
You see what's working
First response time, time to close and workload per team and person. Spot the slow spots before a customer feels them, not after they cancel.
What you get
Everything a busy support team needs, nothing it doesn't
Built for B2B teams whose customers expect an answer today, in the channel they already use.
One inbox. Nothing slips through.
Every Slack and email question gets a ticket with an owner, a priority and a reply-by time. Your team always knows what's next, and no customer is left waiting.
Your biggest accounts come first
Mark customers VVIP, VIP or Regular. Their tickets jump the queue with the priority and reply-by time you set.
Answers from what you already wrote
Upload docs or point it at your help center. Every fact it knows is one sentence you can read, edit and approve before it's used.
Rapid-fire messages, sorted
When a customer sends three messages in a row, you get one conversation split into one ticket per question. Nothing answered twice, nothing missed.
The right person, every time
Tickets go to a team and an owner. Hand one to Billing or R&D in a click, and the new owner hears about it in Slack or by email.
Know how you're doing
First response time, time to close and how much each customer needs you, per team and per person. See the slow spots before a customer feels them.
Your team steps in, the bot steps back
The moment a teammate replies, the bot stops answering that conversation on its own. No awkward double replies.
Built by support people
Made by a team that answers tickets every day
We run support for B2B products ourselves. Scaled Support is the tool we wanted on our busiest days: nothing lost, fast first replies, and AI that helps without ever getting in the way of a real conversation.
You stay in control
Nothing goes out alone until you say so, and your biggest accounts can stay hand-checked forever.
Answers you can check
Every draft is written from your own docs and shows the facts it used.
People first
The moment a teammate replies, the bot steps back from that conversation.
One plan. Pick your size.
Every feature for your whole team. Choose how much AI help you need.
For a small team getting started
$49per month, per workspace
- AI credits each month
- 490
- That writes about
- 2,900 replies
Roughly 120 long conversations or 490 quick questions a month.
Extra credits
$25 = 250 credits, any month you need more
- Slack Connect channels and Gmail in one inbox
- Reply drafts from your own help docs
- Automatic replies, only where you allow them
- Unlimited teammates and teams
- Response-time analytics
$1 buys 10 credits. A routine reply uses about 0.1 credits; a reply to a risky or VIP request is written by a stronger model and uses about 0.3. Plan credits renew each month; extra credits last 12 months. When credits run out the AI pauses and your team answers as usual. You are never charged more than you chose.
What answering by hand costs you each month.
- By hand it costs
- $1,733
- a month
- Scaled Support costs
- $49
- a month
- Pays for itself at
- 8
- answers a month
Our pricing promise
Five rules we keep, so your bill never surprises you.
One plan, no surprise bills
Every teammate and every feature at every size; you only choose how many AI credits you need. No per-seat charges, and when credits run out the AI pauses instead of billing you more.
90 days notice before any price change
Announced publicly on this page and by email, and never applied to a month you've already paid for.
Monthly billing
No annual contract and no auto-renewal traps.
Cancel in one click
From your settings. No call, no chain of retention emails.
Your data is yours
Download everything, any time, free: tickets, conversations, drafts, accounts and help docs. It still works for 30 days after you cancel.
Questions
The short answers to what teams ask first.
All questions, including permissions, data and securityWho is Scaled Support for?
B2B companies whose customers write in every day: roughly 10 to 50+ tickets a day across shared Slack channels and email. If keeping track is getting hard and you don't want slow answers to cost you customers, it's for you.
What is an AI credit?
What the AI uses to write for you: $1 buys 10 credits, and a credit writes about 6 replies. Routine replies use about 0.1 credits; replies to risky or VIP requests get a stronger model and use about 0.3. Pick the plan size that fits your month, add $25 packs when a month runs busy, and if credits run out the AI simply pauses while your team answers as usual.
Does it work with Slack Connect channels?
Yes. It watches the shared channels you choose, joins new ones that match your naming rule, and answers in the channel, quoting each question so topics stay easy to tell apart. Email works the same way through your Gmail support inbox.
What if Slack changes its rules or blocks the app?
Your support keeps running. Email works the same way through your Gmail support inbox and doesn't depend on Slack, and you can run on email alone. Your tickets, customers and help docs are yours. Export everything any time, free.
Will the bot reply without asking us first?
Only when you let it. New workspaces start with every reply waiting for a teammate's approval. When you're ready, turn on automatic replies by confidence, customer tier or topic.
Where do the answers come from?
From your own help docs and website. Scaled Support turns them into short facts you can read, edit and approve, and every draft shows the facts it used.
What happens when a teammate jumps in?
The bot steps back. Once someone from your team replies, the bot never answers that conversation on its own again.
Stop losing customers to slow answers.
Connect Slack or Gmail, add your help docs and see your first drafted reply today.