Fractional Customer Support leadership services for your growing business.
Our leadership. Your core needs.
We will help take your customer support experience to the next level, no matter where you are today.
Fractional Customer Support and Experience leadership on retainer
Most companies do not have a Chief Customer Support officer, relegating support (and customer) needs by the wayside. By hiring me on retainer, you will have access to a seasoned leader and business partner at a fixed cost, plus the option to flex into additional hours when needed.
Integrated Team Member
Customer Support management for you and your team, working with stakeholders to execute strategy, scope vendors, and build teams
Easily Accessible
Email, telephone and video correspondence are often available the day of a request and are guaranteed within 3 business days. Recurring meetings are also offered.
Fixed-price Monthly Retainers
Billed monthly for a set number of hours at a reasonable and reduced rate
Flexible and Affordable Extra Hours
Additional billable time is available and is billed at a nominal increased rate from your retainer
Find out more about how we can take your Customer Support offering to the next level.
About Us
We bring 25 years of Customer Support experience as consultants, leaders, voice of customer champions, and systems/data owners.
Mission.
Our mission is to empower organizations to deliver cost-efficient customer support while delighting customers.
Vision.
We envision a future where Customer Support is a strategic, proactive, and mission-critical partner to engineering, product, sales, success, and marketing.
Schedule your Initial Consultation
Schedule an initial exploratory meeting to discuss your needs and retainer options
30 Minute Quick Evaluation
Understand if we are a great fit for a long term retainer or a short term project.
Priceless
- 30 minute video conference
- Review your goals/needs
- Determine Next Steps
60 Minute Deep Dive
Ready to get started? Let’s carve out an hour to dive into your most pressing need.
$250 USD
- 60 minute video conference
- Additional focus on strategy & tactics
- Drive to a decision
Need Something Else?
Custom Engagement and Questions
Schedule an initial exploratory meeting to discuss your needs and retainer options
- Inquire about a custom engagement
- Discuss any additional needs
- Answer any other questions you might have