Fractional Customer Support leadership services for your growing business.

Our leadership. Your core needs. 

We will help take your customer support experience to the next level, no matter where you are today.

Fractional Customer Support and Experience leadership on retainer

Most companies do not have a Chief Customer Support officer, relegating support (and customer) needs by the wayside. By hiring me on retainer, you will have access to a seasoned leader and business partner at a fixed cost, plus the option to flex into additional hours when needed.

Integrated Team Member

Customer Support management for you and your team, working with stakeholders to execute strategy, scope vendors, and build teams

Easily Accessible

Email, telephone and video correspondence are often available the day of a request and are guaranteed within 3 business days. Recurring meetings are also offered.

Fixed-price Monthly Retainers

Billed monthly for a set number of hours at a reasonable and reduced rate

Flexible and Affordable Extra Hours

Additional billable time is available and is billed at a nominal increased rate from your retainer

Find out more about how we can take your Customer Support offering to the next level.

About Us

We bring 25 years of Customer Support experience as consultants, leaders, voice of customer champions, and systems/data owners.

Mission.

Our mission is to empower organizations to deliver cost-efficient customer support while delighting customers.

Vision.

We envision a future where Customer Support is a strategic, proactive, and mission-critical partner to engineering, product, sales, success, and marketing.

Teamwork Makes the Dream Work

Schedule your Initial Consultation

Schedule an initial exploratory meeting to discuss your needs and retainer options

30 Minute Quick Evaluation

Understand if we are a great fit for a long term retainer or a short term project.

Priceless

60 Minute Deep Dive

Ready to get started? Let’s carve out an hour to dive into your most pressing need.

$250 USD

Need Something Else?

We are here to take your customer support offering to the next level

Custom Engagement and Questions

Schedule an initial exploratory meeting to discuss your needs and retainer options